Health and Family Welfare Department, Government of Mizoram, is implementing the Mizoram Health Systems Strengthening Project (MHSSP) with financial and technical assistance from the World Bank.
The Project aims to improve the management, quality, accessibility, and delivery of health services in the state of Mizoram.
Post: District Quality Manager
No of vacancies: 2
Place of Posting: CMO office – Aizawl East & Aizawl West District
reporting to: the project director, the MHSSP nodal person for quality improvement, and the chief medical officer of the district.
PROJECT OBJECTIVE
The Project Development Objective (PDO) of MHSSP is “to improve management capacity and quality of health services in Mizoram.” The project aims to improve the quality of and access to health services, as well as strengthen governance and management capacity in the health system.
The project is innovating input- and result-based financing to achieve the project objectives over the five-year project duration. The project will accomplish its objectives through the implementation of four components:
a. Strengthen management and accountability through Internal Performance Agreements (IPA) – this is results-based financing to improve the quality of health services delivered through health facilities that are eventually certified through Quality certifications.
b. Improve the design and management of the state health insurance programs implemented by in the state through the Mizoram State Health Care Society (MSHCS).
c. Enhance the quality of health services and support innovations through input- based financing targeted towards health infrastructure strengthening, human resources for health, bio-medical waste management, clinical knowledge, and skills improvement, and nursing education, in addition to other pilot innovations.
d. Contingent Emergency Response Component (CERD).
SCOPE OF WORK
a. The District Quality Manager (DQM) will provide technical and managerial support to the district Chief Medical Officer (CMO) office and healthcare facilities for the implementation of the project activities.
b. The DQMs will be responsible for the improvement of the quality of district healthcare facilities quality improvement by implementing of quality procedures, standards, and specifications. They will undertake periodic assessments with the objective of getting National Quality Assurance Certification for the health facilities in their districts.
c. The District Quality Managers will be deployed in the respective district CMO office on a full-time basis.
d. DQMs will report directly to the CMOS, and submit a weekly activity report in the prescribed format to the Project Director, MHSSP.
e. They will coordinate with and assist other consultants including state consultants in the implementation of other project components as directed by the Project Director, MHSSP
QUALIFICATIONS AND EXPERIENCE
1. Bachelor’s degree in MBBS/BHMS (Homeopathy)/BAMS/BDS (Dental Sciences) or
2. Bachelor’s degree in Nursing / Life Sciences / Social Science with a Master’s degree in Nursing/Hospital Administration/Health Care Management / Public Health or
3. Doctors of Pharmacy
4. Professional training in evaluation, quality accreditation of health care facilities including laboratories, and/or state/national/international health program management
Experience :
1. Essential: Applicant must possess a minimum of five (5) years of working experience in managing Hospital operations or in public health.
2. Desirable: Preference shall be given to candidates with experience in Health Care Quality or Formal Quality of a quality system like NQAS/NABH/ISO 9001:2008/Six Sigma/Lean/Kaizen.
Skills and competencies :
1. Sound knowledge of the concepts of Quality to the hospitals
2. Experience working in teams
3. Knowledge of English and Mizo both written and oral
4. Effective communication skills, with demonstrated ability to talk and listen to people and build rapport with them
5. Computer proficiency and familiarity with MS Word, Excel, and PowerPoint.
ROLES AND RESPONSIBILITIES
1. Provide technical support to the PMU towards the development, implementation,, and evaluation of internal performance agreements (IPA) in the state.
2. Facilitate the organization of regular participatory mechanisms for the assessment of IPAs in the assigned district by all relevant stakeholders.
3. Provide technical assistance to the PMU, state and district level administrative units, and health facilities of the assigned districts towards implementation of ‘quality’ assurance programs such as National Quality Assurance Standards (NQAS) and related programs such as Kayakalp, LaQshya, Suman, MusQan, etc. in Mizoram.
4. Facilitate the organization of capacity-building (training) events for all units in the assigned district.
5. Provide technical support in the implementation of Internal Performance Agreements (IPA) by
6. Conducting training and capacity building of the district staff.
7. Conduct regular field visits for monitoring and evaluation of IPA units along the IPA framework and other ‘quality’ programs.
8. Extend support and guidance to the health facilities/ IPA units of the assigned districts in preparation for the Internal Performance Agreement (IPA)’s Action plans and their implementation.
9. Support the health facilities of the districts in all the actions required for achieving a national quality accreditation certificate.
10. Facilitate the rollout and implementation of the assignment Clinical Knowledge and Skills Improvement (CKSI) in the district.
11. Periodical assessment of the hospital on quality checklist and arrive at the score for the facility.
12. Preparing assessment plan and schedule, and constitute an assessment team for internal assessment
13. Communicating and coordinating with departments Assessment Protocol National Quality Assurance Standards for Public health facilities
14. Monitor & review the internal assessment program
15. Maintenance of assessment records and dissemination of the findings of internal assessment
16. Preparation of an action plan in coordination with the quality team and respective departments
17. Undertake periodic data quality assessment and timely submission of reports to the state PMU.
18. Facilitate the conduct of meetings of IPA, Rogi Kalyan Samiti, QA & Kayakalp assessment, etc., and promptly assist the assessors.
19. Monitor the quality index and verify data on a quarterly basis and report to the Medical Officer and the State PMU Consultant
20. Facilitate fund utilization,
21. Facilitate and assist the project activities like community intervention, civil works, clinical vignettes, intervention in Human Resource for Health (HRH), and other activities in the assigned district.
22. Any other task assigned by the Project Director, MHSSP
DELIVERABLES/ SPECIFIC OUTPUTS
Upon joining the work, the staff is expected to be responsible for the following deliverables
1. Undertake a quarterly quality gap analysis of all the CHCs and PHCs in the assigned districts and share the scores with the respective Medical Officer, CMO,, and the state quality assurance team nodal person.
2. Provide technical assistance to the CMO, SDH, and all PHCs towards implementation of ‘quality’ assurance programs such as National Quality Assurance Standards (NQAS) and related programs such as Kayakalp, LaQshya, Suman, MusQan, etc. in Mizoram.
3. Facilitate the organization of on sight (at the facility) capacity building (training) events for quality improvement (IPA and NQAS) for facility-level committee members and facility staff.
4. Submit the training reports to the CMO with a copy to the state nodal person for quality improvement
5. Field visit to monitor the quality index and verify data on a quarterly basis and report to the CMO and state nodal person for quality improvement.
6. Make periodic quality improvement presentations to the DC.
7. Provide written feedback to the facilities for quality improvement
8. Undertake quarterly quality index based internal-assessment of the healthcare facilities and submit the report to CMO, Point person for quality improvement under the Health and family welfare Department and MHSSP project director.
9. Submit a monthly report to PD MHSSP
CONTRACT TERMS AND REMUNERATION
1. The assignment is on a purely contractual basis. The tenure will be co-terminus with the project duration. The initial contract will be for one year at a time and extended on satisfactory performance. Annual extensions will be given on the basis of a review of performance by the project director.
2. Consolidated Pay of Rs. 60,000/- (Rupees sixty thousand only) per month with a 5 percent increment on the extension of the contract.
3. Location: MHSSP office, Aizawl, Mizoram
ADDITIONAL INFORMATION
1. Eligible candidates interested in this position are requested to send their applications either by email to (procurement@pmu.mzhssp.in) by postal mail by December 3, 2022, at noon.
2. Candidates will be shortlisted on the basis of their fit to the requirements cited above. Shortlisted candidates will be informed by email and shortlisting will be available within 15 days from the last date of submission.
3. A written test will be used as a form of screening.
4. Personal interviews will be conducted in person.
5. All communication will be via email.
6. Result of the selection of the consultant will also be displayed on Health & Family Welfare Department and MHSSP websites.
7. Selected candidates will be required to join within 15 days of the announcement of results.
Last Date: 3rd December 2022 by 12 noon
